All deposits and money paid prior to and after the event date are non-refundable. Should the customer cancel prior to the event date, a credit may be issued by Company for future use by the customer, at the sole discretion of the Company. COVID-19 cancellations (and variations and mutations of the same) are included in the standard Cancellation Policy.
If the customer needs to cancel or reschedule their event, written notice by email must be provided to D3JE LLC DBA House Of Party Rentals, at least 7 days prior to the event.
Cancellations due to inclement weather conditions 48 hours prior to the scheduled delivery time for, written notice must be provided by email to D3JE LLC DBA House of Party Rentals. We will transfer any payments made for a rescheduled event or hold them as a credit that can be used within 1 year from the original date of your event. Rescheduled events are subject to availability. Any deposit payments made for a rescheduled event will hold as a credit that can be used within 1 year from the original date of your event.
Rescheduled events are subject to availability.
Non-weather-related cancellations with less than 7 days written notice is subject to a 30% cancellation fee.
Non-weather-related cancellations with less than 72 hours' notice are subject to a 50% cancellation fee.
Weather-related cancellations with less than 48 hours of the scheduled delivery time notice are subject to a 30% cancellation fee.
Cancellations after set-up have begun are subject to a 100% cancellation fee.
D3JE LLC DBA House Of Party Rentals reserves the right to cancel or postpone any event based on the weather forecast for the scheduled event date. It is unsafe to operate equipment in the following conditions: sustained wind or wind gusts above 20 MPH, lightning, heavy rain, severe weather possibility, and the threat of tropical storm or hurricane conditions.
We will advise accordingly if conditions are deemed hazardous to participants or equipment. If bad weather is possible but not cause for a safety concern, D3JE LLC DBA House Of Party Rentals will give the customer the option of accepting the delivery, rescheduling, or canceling (subject to cancellation terms listed above). If the customer chooses to accept delivery, payment must be made in full regardless of use due to weather conditions, disruption of electrical service, or any other unfavorable conditions. No refunds will be issued.
Changes to orders are subject to availability.
Any items that are removed from the order after the order is confirmed that are not replaced with items of equal or lesser value are subject to a 30% cancellation fee. Changes to event start and end times or delivery and pickup windows with less than 48 hours' notice are subject to a fee of 15% of the order, plus any corresponding rental fees. Changing the date of the order with less than 7 days notice is subject to a 30% fee.
Delivery and Pickup Terms
The lessee grants D3JE LLC DBA House Of Party Rentals the right to enter the property for delivery, setup, and return pick-up of the rental equipment, and warrants that they are authorized to grant such permission.
The customer agrees that if D3JE LLC DBA House Of Party Rentals cannot gain access to the rented items upon attempting to pick up such as locked doors or fence gates, subdivision gates, cars blocking the way, etc. that D3JE LLC DBA House Of Party Rentals may use any reasonable non-destructive means to bypass those obstacles.
Customer hereby agrees to indemnify, defend, and hold D3JE LLC DBA House Of Party Rentals harmless from any claims and costs arising from such retaking.
Any delivery that is not ground level that requires to be elevated, delivered or pickup after 7 pm will be assigned to an additional $100 fee and $200 after 12 pm.
Attendant service for the rental of any bounce house and concession machine, has a fee of $25 per hour (minimum 3 hours). Broward parks always require an attendant for bounce houses and inflatables. Set up for the rent of tables, chairs, linens, and tabletop is not included with rentals. Set up may be requested at an additional cost per product.
All rentals shall be picked up in the same quality condition and stacked as they were delivered. When our drivers arrive, please make sure to have someone onsite who knows where items are to be dropped. Wait time for our drivers may not exceed 10 minutes.